Shipping times are based on order approval. Most orders are approved, activated and shipped within 1 – 2 bussiness day of being paid, but in some cases, the carrier may delay approval due to circumstances beyond our control. If the carrier requires additional information or a deposit to approve your order, we will contact you immediately via e-mail and/or phone, so when you place your order, be sure to provide an e-mail address and phone number that you check regularly.
We offer up to multiple shipping options for most of our ship-to destinations, with both trackable and non-trackable options. We ship via FedEx, UPS, USPS, and in some areas, your local post. Depending on your specific ship-to destination, we may have fewer shipping methods available.
Free Shipping on orders over Rs.1000/- is for ground service. It does NOT apply to Hawaii and Alaska. COD service fee will be applied for free shipping. Free shipping is only applied for Online Payment. Products with special discount will not be accounted for Free Shipping order total.
KIKO India believes in and stands behind the quality of the products we offer to our customers. Return & Exchange applicable only for damage products, for a complete refund or exchange within 10 days. We want to make sure your shopping experience is a positive one, so please review the return information below for more details.
ALL RETURNS MUST BE APPROVED BY KIKO.
Please email to below email address,
1. Kiko Mobile accessory from warehouse: email@example.com
for approval and a Return Authorization. And after approval, we will send you a confirmation & return instruction by email. No returns will be accepted without prior approval.
Requests for the return of defective merchandise must be made no later than 10 days from the invoice date.
Merchandise returned as defective is subject to testing before credit will be issued. If the merchandise is not defective per the manufacturer’s specifications, a 25% restocking fee will apply and return charges will be deducted from the credit issued to the customer.
Customers returning defective merchandise with an authorized RMA number within 10 days of the invoice date are eligible to receive either:
A credit memo on their account to be used toward future purchases
A replacement of the damaged merchandise towards future purchases
A refund on the credit card charged for the original order
You must contact the specific warehouse for technical assistance before initiating the return process on all defective returns. (Warehouse limited warranty and technical assistance) Although we check all merchandise for defects and damage prior to shipment, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to client negligence or items without their tags will not be accepted for refund.
Please contact us if you need product assistance before placing your order.